Delivery Options
- £4.00 Standard flat rate UK delivery**
- £6.90 EU standard delivery**
- From £11.90 international delivery**
**Actual delivery costs will be calculated on check out determined by the delivery address.
Terms of Delivery
we want to make sure that your receive your orders as quickly and secure as possible, with a simple enjoyable shopping experience. Read our terms of delivery below.
- We aim to dispatch orders within 3 working days.
- A typical order will take approximately 7 -10 days to arrive, depending on the item, the chosen delivery option and your geographical location.
- If items are needed sooner, we ask that you contact us to see if alternative arrangements can be made by courier.
- Some deliveries outside of the UK may be subject to import duties and custom taxes upon arrival to the specific country. We do not pay these charges and remain the responsibility of the customer in any such case.
- International customers are responsible for any duties or international taxes and we do not have any control over these costs and cannot provide a calculation of their amount.
- International customers are advised to contact their local customs office before placing orders.
- We and our customers must comply with all applicable laws and regulations of the country to which products are delivered to. We will not be liable for any customer breach of any such laws.
- Unless specified on the website, the items for sale are in stock.
- If an item is ordered and becomes out of stock, the customer will be notified via email and fully refunded for any out of stock items purchased.
- For any reason if there is a significant delay with an item being dispatched, the customer will be notified via phone or email with an estimated dispatch and delivery date.
- If a customer is interested in an item that is displayed as out of stock, they may contact us to place a waiting order or request an estimated date of delivery.
Returns
- Please contact us as soon as you decide return an item for any reason.
- If an item is defective you may return it within 14 days of receipt.
- We are happy to offer an exchange or refund within 14 days of receipt.
- Returns of all items should be in their original packaging.
- When returning items we strongly recommend that you obtain a proof of postage as we do not accept responsibility for items that are lost in transit.
- For defective items we will offer a replacement at no additional cost once we have received the defective items.
- We will send an email confirming receipt of goods and exchange or refund details usually within 24 hours of items being received by us.
- We will refund using the same method of payment used for the original purchase. If a credit or debit card is used it will be credited.
- Any item that has been engraved or customised cannot be refunded unless they are defective.
- Many of our products are extremely fragile and require extra care. We will not accept responsibility for items that have been mistreated.
- We advise that if you have any questions on how to care for a product to contact us.